Privacy Policy and Consent to Use of Data at TUNAP

Data protection is a matter of trust and we greatly value your trust. We respect your privacy. We are committed to safeguarding and collecting, processing and using your personal data solely in compliance with legal regulations. To make you visit to our website a safe one, we strictly abide by all applicable legal regulations when processing your personal data. This privacy policy explains how we collect and use data.

You can print or save this document to your computer by using the print function of your browser.

By accepting the following privacy policy, you agree to the collection, processing and use of your personal information by TUNAP in line with all data protection laws and the following provisions.

1 Office Responsibles

The office responsibles for the collection, processing and use of your personal data as defined under the German Data Protection Act is

  • TUNAP GmbH & Co. KG, Bürgermeister-Seidl-Straße 2, 82515 Wolfratshausen, Germany;
  • TUNAP Deutschland Vertriebs GmbH & Co. Betriebs KG, Bürgermeister-Seidl-Straße 2, 82515 Wolfratshausen, Germany;
  • TUNAP Industrie Chemie Verwaltungs GmbH, Bürgermeister-Seidl-Straße 2, 82515 Wolfratshausen, Germany;
  • TUNAP Sports GmbH, Bürgermeister-Seidl-Straße 2, 82515 Wolfratshausen, Germany.

Insofar as you wish to revoke the collection, processing or use of your data by TUNAP in accordance with these data protection provisions, you are kindly asked to send this revocation by e-mail, fax or letter to the following contact address:

TUNAP Group, Data Protection Officer, Bürgermeister-Seidl-Straße 2, 82515 Wolfratshausen, Germany.

Register of Processing Information

2 Collection, Processing and Use of Personal Data

2.1 Personal data

Personal data is considered to be details concerning the material or personal circumstances of a specific or specifiable natural person. The details concerned include your name, your customer number, your telephone number and your address as well as all account data you communicate to us upon the registration and opening of your customer account. Statistical data such as that we collect from visits to our web presence cannot be connected directly with your person is not included. These statistics include for example details of those pages that are particularly popular or of the number of users visiting specific pages of our web presence.

2.2 Customer account

For each customer appropriately registering with us, we set up password-protected, direct access to his/her data records (customer account) saved by us. You undertake to treat the personal access data in the strictest confidence and not to make it accessible to unauthorized third parties. We cannot assume any liability for the misuse of passwords unless we are responsible for the misuse concerned.

2.3 Collection, processing and use of your personal data

Data protection is very important to us. We therefore comply strictly with the statutory provisions set out under the German Data Protection Act and Telemedia Act when collecting, processing and using your personal data. We collect, save and process your data for the overall handling of your purchase including any subsequent warranties, for our service provision, technical administration and our own marketing purposes. Your personal data is only forwarded to third parties or otherwise transmitted if this is required for the purpose of contract processing or accounting or has been approved in advance by you. As part of order processing activities, for example, the service providers used by us in this connection (such as forwarders, logistical specialists, banks) are given the necessary data for ordering and order processing purposes. The data thus forwarded may only be used by our service providers for fulfilling their remit. No other use of the information is permitted nor is such use made by any of the service providers we appoint.

Insofar as you have made personal data available to us, we use this exclusively for the purpose of the technical administration of our websites and for meeting your requests and needs notably for handling the contract concluded with you or for answering your inquiries.

No forwarding, sale or transmission otherwise of your personal data to third parties occurs unless this is necessary for contract processing purposes. As such it may be necessary, for example, that when products are ordered we forward your address and order data to our suppliers or if this is required for accounting purposes. Otherwise no transmission of your data occurs unless you have given your prior consent to this effect.

Deletion of your personal data occurs, insofar as this does not run counter to any statutory duty to keep data and you have asserted a deletion claim, if the data is no longer required for meeting the purpose pursued by way of the saving of the data or if the saving of the data is inadmissible for other statutory reasons.

I herewith give my consent that TUNAP processes and uses my personal data for setting up, executing and handling my contractual relationship with TUNAP.

2.4 Use of your data for advertising purposes

In addition to the processing of your data for handling your purchase from TUNAP, we also use your data to communicate with you about your orders, specific products or marketing campaigns and to send you by e-mail product and service recommendations that might interest you. Moreover, we also use this data to inform you by post about such products and services as may be of interest to you.

I herewith give my consent that TUNAP processes and uses my personal data for its own advertising purposes in order to send marketing information to me by e-mail and post.

You may revoke your consent to the use of your personal data for advertising purposes at any time without incurring any costs other than those incurred for transmission purposes in accordance with the basic tariffs applicable. Notification in text form (e.g. e-mail, fax, and letter) suffices for this.

3 Cookies

The acceptance of cookies is a prerequisite for the use of our website.

3.1 What are cookies?

Cookies and flash cookies are small files that are stored on your data storage medium and save specific settings and data for exchange purposes with our system via your browser. There are fundamentally 2 different types of cookie, so-called session cookies that are deleted as soon as you close your browser und temporary/permanent cookies that are stored on your data storage medium for a lengthy or indefinite period. Saving cookies helps us design our website and our offers for you appropriately and facilitates your use of them in that for example specific entries from you are saved such that you do not have to repeat them constantly.

3.2 Which cookies does TUNAP use?

Most of the cookies used by us are deleted automatically from your hard-disk drive at the end of the browser session (hence the name session cookies). Session cookies are needed for example to offer you the shopping basket function across several sites. Moreover, we also use such cookies as stay on your hard-disk drive. On your next visit, it is automatically recognized that you have already visited us together with the entries and settings you prefer. These temporary cookies and the permanent ones too (lifetime from 1 month to 10 years) are stored on your hard-disk drive and are deleted automatically after the set time. Notably these cookies serve to make our offering more user-friendly, effective and secure. Thanks to these files it is for example possible for you to be shown on the website information specifically tailored to suit your interests. The exclusive purpose of these cookies is to adapt our offering to meet customer needs in an optimum manner and to make surfing with us as convenient as possible.

3.3 Which data is stored in the cookies?

No personal data is stored in the cookies used by TUNAP. The cookies used by us cannot therefore be attributed to any specific person and thus not to you either. Upon the activation of the cookie, an identification number is allocated to it. Your personal data cannot be attributed to this identification number at any time. Your name, IP address or similar data that would enable the cookie to be attributed to you is not used at any time. On the basis of cookie technology we merely obtain anonymized information for example on the pages of our web presence that were visited, the products that were viewed, etc.

4 Log Files

Whenever TUNAP websites are accessed, usage data is transmitted via the Internet browser concerned and stored in protocol files, so-called server log files. The data records thus saved contain the following data: date and time of access, name of site accessed, IP address, referrer URL (originating URL from which you have come to access the TUNAP website), the data volume transmitted, and the product and version information of the browser used.

Subject to any statutory duty to keep data, the IP addresses of the users are deleted or anonymized after the end of usage. When anonymized the IP addresses are changed to such an extent that individual details concerning personal or material circumstances can no longer be attributed to a specific or specifiable person or if so only by way of the disproportionate input of time, cost and effort.

These log file data records are evaluated by us in anonymized form to enable us to further improve our offering and the TUNAP web presence and make them user-friendlier, detect and correct errors faster and to control server capacities. As such we are for example able to identify the times at which usage of the TUNAP web presence is particularly popular and thus make the relevant data volume available in order to guarantee that, for example, the user’s shopping experience is as quick and convenient as possible. Moreover analysis of the protocol files enables us to identify and rectify any errors in the TUNAP web presence faster.

I herewith give my consent that TUNAP evaluates and analyzes the data saved in the so-called protocol files in order to optimize the TUNAP web presence and its usage.

5 Google Analytics

In order to enhance and optimize our offering on an ongoing basis, we use so-called tracking technologies. For this purpose we use the services provided via Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your website usage to be conducted. The information on your use of this website generated via the cookie is generally transmitted to a server operated by Google in the USA and saved there. In the event that IP anonymization has been activated on this website, your IP address will however be abbreviated in advance by Google within the member states of the European Union and in other countries that have signed the treaty on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a server operated by Google in the USA and abbreviated there. By order of the operator of this website, Google uses this information to evaluate your usage of the website in order to compile reports on website activities and provide vis-à-vis the website operator further services connected with website usage and Internet usage. The IP address transmitted from your browser by way of Google Analytics is not brought together with any other data held by Google. You can prevent the storage of cookies via the corresponding setting on your browser software; we must point out to you however that in such case you may not be able to use all the functions offered by this website in full. You can moreover prevent the logging by Google of the data generated via the cookie and relating to your usage of the website (incl. your IP address) and the processing of this data by Google by downloading and installing the browser plugin provided via the following link http://tools.google.com/dlpage/gaoptout?hl=de.

6 Google Remarketing

Our sites also use Google Remarketing which may display advertisements to you based on what parts of our sites you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. You can prevent the storage of cookies via the corresponding setting on your web browser software at any time. The instructions for removing cookies from your computer or mobile device depend on the operating system and web browser you use. Please note, however, that withdrawing your agreement to the use of cookies on our sites might mean that you may not be able to use all the functions offered by our sites in full. To opt-out of personalised advertisement delivery on the Google content network, please visit Google’s Ads Preferences Manager. You can moreover prevent the logging by Google of the data generated via cookies and relating to your usage of our sites (including your IP address) and the processing of this data by Google by downloading and installing the browser plugin provided via the following link http://tools.google.com/dlpage/gaoptout?hl=en.

7 Adobe Typekit

Our website uses Adobe Typekit. Typekit is a service provided by Adobe Systems Software Ireland Ltd. (“Adobe”), which allows us to access Adobe’s font library. In order for the fonts we use to be visible to you, your browser needs to connect to a server from Adobe US and download the font required in each case. Adobe obtains the information that our website has been accessed by your IP address.

For more information about Adobe Typekit, see Adobe’s privacy policies, which can be found here:http://www.adobe.com/privacy/typekit.html

8 Automatic Logoff / Time Monitoring Facility

In order to log off from our online shop properly, please ensure that you select the “Logoff” button at all times. You can find this by clicking on “My TUNAP” in the main navigation. Should you forget to do so at any time, our system logs off for you automatically for security reasons after 90 minutes of inactive online time. This is not an error but instead merely serves the purpose of protecting your data.

9 Information Rights of the Person Concerned

In accordance with the provisions set out under the German Data Protection Act, the rights our customers are entitled to include the right to obtain free-of-charge information on the data stored on them as well as the right to have the data corrected, blocked or deleted.

We take the protection of your data very seriously. In order to ensure that personal data is not forwarded to third parties, kindly address your inquiry in this respect by e-mail or post together with your customer number and personal details to:

TUNAP Group, Bürgermeister-Seidl-Straße 2, 82515 Wolfratshausen, Germany.

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